Vector selection with announcements in the selections

[Traveler74]

Morning all,

I have a customer request to modify their vector. What he wants is the following:


User calls the main customer support number

collect 1 digit after announcement 1111111

play announcement 2222222 then route to number 111-111-1111 if digit = 1

route-to number 111-111-2222 if digit = 2

rout-to number 111-111-3333 if digit 3

play announcement 3333333 then route to number 99-111-222-3333 if digit 4 (external on call 24hr emergency number cell phone)

go to step 2 if digit = 0

end

I'm thinking I may need to create other vectors and put the announcements in them then point the selection to those vectors or is there a better way?

Any help would be greatly appreciated.

 

[Sean655]

You can basically program the vector just as you've laid it out. You could also use 'goto step x if digit = y' and then put your routing steps further in the vector to keep things tidy. I also encourage using comment steps to help others understand where the options are routing. Sample steps might look like:

01: collect 1 digit after annc 1111
02: goto step 7 if digit = 1
03: goto step 10 if digit =2
04: goto step 12 if digit = 3
05: goto step 14 if digit = 4
06: goto step 1 if digit = ? (this will take any other digits entered (5-0) and start over)
07: #route call to accounting
08: annc 2222
09: route to number 111-111
10: #route call to billing
11: route to number 111-222
12: #route call to helpdesk
13: route to number 111-333
14: #route to on-call
15: annc 3333
16: route to number 9xxxxxxxx

 

[ZeroZeroOne]

You can route to different steps in your vector to run multiple commands:

5 collect 1 digits after announcement 11111 for none
6 goto step 20 if digit = 1
7 goto step 25 if digit = 2
8 goto step 30 if digit = 3
9 goto step 35 if digit = 4
...
20 announcement 22222
21 route to number 912223334444 cov y if unconditionally
22 stop
...
25 route to number 913335556666 cov n if unconditionally
26 stop
...
35 announcement 33333
36 route-to number 914445556666 cov n if unconditionally
37 stop

Doh! I type too slow!

 

[Traveler74]

Afternoon all. Thank you for the help on this. Got the call tree setup and the customer is happy. Thank you again.