I'm trying to understand this vector below. I'm getting reports that it puts people on hold forever and never plays the option in Step 09 to press 1 (step 10).
From my understanding when the Vector is first called, it looks for Skill 1st and if no one is logged in will then look to skill 2nd and 3rd. From there, if no one is available it will wait 30 seconds and then play Announcement on step 9 which should give the option to press 1. Is there any way it would not play that announcement?
Another thing I am confused on is whenever I do call it and get the option to press 1, it routes correctly to 2nd or 3rd skill. If they are available when I press 1, shouldn't it auto route to them in the first place?
Also, is it possible to say after 300 seconds to route to a number no matter what?
Thanks!
From my understanding when the Vector is first called, it looks for Skill 1st and if no one is logged in will then look to skill 2nd and 3rd. From there, if no one is available it will wait 30 seconds and then play Announcement on step 9 which should give the option to press 1. Is there any way it would not play that announcement?
Another thing I am confused on is whenever I do call it and get the option to press 1, it routes correctly to 2nd or 3rd skill. If they are available when I press 1, shouldn't it auto route to them in the first place?
Also, is it possible to say after 300 seconds to route to a number no matter what?
Thanks!