Vector route-to number - when to use cov n or cov y? 1

[telcomnewbie]

Just returned to telecom after 3 years and using copies of some old vectors I wrote to jog memory to write vectors for new phone system. On my sample of vectors with menus options and some route-to number xxxx with "cov y" and others have "cov n". I can't remember why I wouldn't set all for cov y. Would you use cov n when routing the call to a VDN extension?

I don't have access to the new PBX yet (or any PBX) right now so I can't test. We're going to be on Communication Manager with introductory call center pkg. and BCMR.

Karen
ccdesigner

 

[szukalabartosz]

If you use "route-to number xxxx with cov n if unconditionally" you don't use coverage path assigned to this number (if this is station of course). With cov changed to "y" you use coverage path.
Would you use cov n when routing the call to a VDN extension?

I'm not sure, but VDNs don’t have coverage paths, so it doesn’t matter if you set "y" or "n".
Please correct me if I'm wrong.

 

[telcomnewbie]

Thanks for responding. That confirms my thoughts. It's probably only the VDNs I have cov n on. It would be easy to verify if I had kept a print out of the extension list. It's hard to believe you can forget so much after just 3 years away from a PBX.


Karen
ccdesigner

 

[werdcrime]

The "cov" should be if you want coverage on the digits that you are sending to (i.e.- if you're routing to the digits of an extension it will utilize the coverage path on that station). It's been a while since I've done much with vectoring, but that's the way I remember it.