I'm trying to create a vector that will allow a user to bypass a step, if needed.
We prompt the user to enter their "account number" using AIC. Some user already know who they want to talk to and would like to enter 0XXXX (extension) and be routed to the user without waiting for AIC to timeout etc...
This is what I have and it works unless you setup your speeddial to dial 80630#XXXX even with 8063~p0#XXXX it does not work.
VDN 8063
VEC 250
01 wait-time 0 secs hearing silence
02 collect 8 digits after announcement 8647
03 goto step 7 if digits = 0
04 adjunct routing link 4
05 wait-time 3 secs hearing silence
06 goto step 9 if unconditionally
07 route-to number 6966 with cov n if unconditionally
08 goto step 10 if unconditionally
09 route-to number 6957 with cov n if unconditionally
10 disconnect after announcement 8401
11 stop
VDN 6966
VEC 487
01 collect 4 digits after announcement 8403
02 Bunch of other stuff
32 goto vec 486
VEC 486
01 MORE STUFF
02 route-to digits with coverage y
Am I loosing my dial ahead capabilities because of the goto vec step in vec 487? The STUFF that I am doing in the vector is seeing if the customer entered an AGENT ID and then routing to the users PERSONAL VDN for some reporting requirements.
Any thoughts?
Thank you,
Ray
We prompt the user to enter their "account number" using AIC. Some user already know who they want to talk to and would like to enter 0XXXX (extension) and be routed to the user without waiting for AIC to timeout etc...
This is what I have and it works unless you setup your speeddial to dial 80630#XXXX even with 8063~p0#XXXX it does not work.
VDN 8063
VEC 250
01 wait-time 0 secs hearing silence
02 collect 8 digits after announcement 8647
03 goto step 7 if digits = 0
04 adjunct routing link 4
05 wait-time 3 secs hearing silence
06 goto step 9 if unconditionally
07 route-to number 6966 with cov n if unconditionally
08 goto step 10 if unconditionally
09 route-to number 6957 with cov n if unconditionally
10 disconnect after announcement 8401
11 stop
VDN 6966
VEC 487
01 collect 4 digits after announcement 8403
02 Bunch of other stuff
32 goto vec 486
VEC 486
01 MORE STUFF
02 route-to digits with coverage y
Am I loosing my dial ahead capabilities because of the goto vec step in vec 487? The STUFF that I am doing in the vector is seeing if the customer entered an AGENT ID and then routing to the users PERSONAL VDN for some reporting requirements.
Any thoughts?
Thank you,
Ray