Vector Programming

[dblcrona]

I have a vector in my system programmed like shown below. However, I would like an announcement to play after announcement 1234. I tried to do this but there is a 4 second gap between the two announcements because the system is waiting for input. Is is possible to do this without a gap between the two?

Collect 1 Digits after Announcement 1234
Route to number 2345 w/ Coverage Y if digit = 1
Route to number 2346 w/ Coverage Y if digit = 2
Route to number 2347 w/ Coverage Y if digit = 3
Route to number 2348 w/ Coverage Y if digit = 4

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[RFWatts]

I would change it as follows:

play ann 1234
collect 1 digit after ann NNNN
route to ...

Would that work for your application?

 

[dblcrona]

Unfortunately it wouldn't. Announcement 1234 is my options message (Press 1... Press2... Press 3...). If I do it that way the caller won't be able to input their options until after the entire message has played.

The reason I'm doing this is because we have 8 auto-attendants and each one has a similar message with different department names and options. I am working to standardise our announcements by recording several smaller messages so that I can re-use them from one call flow to the next by playing multiple announcements in succession. This helps to eliminate redundancies in our announcements which saves space on our announcement boards. The other reason is to make it easy to implement a plant closure message that will play in all 8 vectors when recorded.

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[Phoneman2]

Is there any dead air on the recording at the end or at the beginning. This will sometimes be your delay. Any chance you could put the new ann first??

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[Plumber123]

dblcorona -
The only alternative that remains is that you re-record the message and append the additional information.

 

[dblcrona]

Phoneman2,

To test the sound of the announcements before I activated them in my real vector I created a dummy vector that just played them back to back and there was no gap between the two. When I out them in the real vector with the Collect Digits command, the gap appeared.

Plumber123,

I'm afraid you have the only solution. Which means I will have a lot of redundancies in my announcements but I guess I'll have to deal with it.

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[schned99]

Yes, there is no way around it. The gap is the timeout while the system waits for expected digit input from the 'collect' step.

Statements expressed in this post are my own opinions and should not be considered as the opinion of my employer.

 

[wtdurkin]

There is a prompting timer setting on page 10 of the system-parameters features that defaults to 10 seconds. Try to lower this as you are only collecting one digit. Let me know if it works. wtdurkin