Hi all.
I am experiencing a problem within 1 of our vectors where it appears to be missing a step.
Below is a snippet of where the issue is occuring.
04 goto step 25 if holiday in table 52
05 goto vector 96 @step 1 if holiday in table 8
25 # OOH
26 disconnect after announcement 86993
Step 5 has since been commented out. However this is what it was when the problem occured. It is probably worth noting we have no trace records on the vector at the time as it is was OOH.
Holiday table 52:
04 13 20 00 04 15 01 00 Good Friday
04 15 17 00 04 18 01 00 Bank Holiday
Holiday table 8:
04 13 20 00 04 15 01 00 Good Friday
04 15 13 00 04 18 01 00 Easter Monday
The problem occured on Thursday 13th, after 20:00. We quickly commented out step 5 but the problem is - why did it even hit step 5?
The vector should of gone to step 25 as the current date and time was in the holiday table.
Instead - it didn't, and followed on to step 5.
The vector did follow the instructions at step 5, and did go to vector 96. But obviously it shouldn't of ever gone there. Resulting in playing an incorrect announcement and leading to a lot of embarrassment.
We are aware there is a lot of bad practice in this vector and holiday table writing - which has been rectified since but still should of followed the correct instructions.
We have had quite a few engineers look over this now who are just as confused as we are.
I've have even thought about the possibility about the vector somehow being 'corrupt'.
I have taken the step out of the live vector, and tested holiday table 52 in a duplicate vector, duplicate vdn and added a date (today) into the table to allow it to be active.
The testing proved the test vector worked absolutely fine, and went to step 25.
We are yet to test the live vector again, with a holiday table kicking in as we cant make changes during working hours. We plan to do this OOH shortly.
It has happened before on this live vector, and has happened multiple times on that Thursday last week - internally and externally.
Any advice or previous experience with this will be extremely beneficial..
Thanks in advance.
I am experiencing a problem within 1 of our vectors where it appears to be missing a step.
Below is a snippet of where the issue is occuring.
04 goto step 25 if holiday in table 52
05 goto vector 96 @step 1 if holiday in table 8
25 # OOH
26 disconnect after announcement 86993
Step 5 has since been commented out. However this is what it was when the problem occured. It is probably worth noting we have no trace records on the vector at the time as it is was OOH.
Holiday table 52:
04 13 20 00 04 15 01 00 Good Friday
04 15 17 00 04 18 01 00 Bank Holiday
Holiday table 8:
04 13 20 00 04 15 01 00 Good Friday
04 15 13 00 04 18 01 00 Easter Monday
The problem occured on Thursday 13th, after 20:00. We quickly commented out step 5 but the problem is - why did it even hit step 5?
The vector should of gone to step 25 as the current date and time was in the holiday table.
Instead - it didn't, and followed on to step 5.
The vector did follow the instructions at step 5, and did go to vector 96. But obviously it shouldn't of ever gone there. Resulting in playing an incorrect announcement and leading to a lot of embarrassment.
We are aware there is a lot of bad practice in this vector and holiday table writing - which has been rectified since but still should of followed the correct instructions.
We have had quite a few engineers look over this now who are just as confused as we are.
I've have even thought about the possibility about the vector somehow being 'corrupt'.
I have taken the step out of the live vector, and tested holiday table 52 in a duplicate vector, duplicate vdn and added a date (today) into the table to allow it to be active.
The testing proved the test vector worked absolutely fine, and went to step 25.
We are yet to test the live vector again, with a holiday table kicking in as we cant make changes during working hours. We plan to do this OOH shortly.
It has happened before on this live vector, and has happened multiple times on that Thursday last week - internally and externally.
Any advice or previous experience with this will be extremely beneficial..
Thanks in advance.