Vector Help

[gizbri]

I have setup a few basic vectors but I need help with this one. I want to setup a vector for our Helpdesk. We have 4 people in the group with their own extensions as well as a bridged button for the helpdesk extension. We would like to have the helpdesk call ring normally, if no one picks up it goes to an announcement asking the caller to wait for an available technician or press a number to leave a message. Can someone get me going on this?

Thanks
Brian

 

[jjjtj]

06 queue-to skill XXX pri m
09 wait-time 45 secs hearing music
10 collect 1 digits after announcement XXXX for none
11 goto step 17 if digits = 1
16 goto step 9 if unconditionally
17 messaging skill 99 for extension XXXX
18 stop


You will need to set up a VM box for the skill for step 17.

 

[gizbri]

jjjtj ,
Thanks - I will set this up on a un-used extension for testing