Hello. I was hoping someone would take a look at this vector for me and tell me if I'm on the right track. This vector is used internally when someone dials "0" to reach the receptionists. We have two receptionists set up in an ACD split. The problem was that if both receptionists were busy on other calls, internal people dialing "O" would just hear silence until one of the receptionists became available. In the second example below, I added step 04 in an attempt to make it so that people would hear ringing until one of the receptionists was available. My question is, did I do this correctly or should I have increased the wait-time value in step 04 to something like 99 HRS or am I on the wrong track all together. Thank you for your responses.
ORIGINAL VECTOR:
01 goto step 6 if time-of-day is fri 18:00 to mon 08:00
02 goto step 6 if time-of-day is all 18:00 to all 08:00
03 goto step 6 if staffed-agents in skill 2 < 1
04 queue-to skill 2 pri l
05 stop
06 announcement 6032
07 route-to number 6030 with cov n if unconditionally
08 stop
09 announcement 6034
10 route-to number 6030 with cov n if unconditionally
11 stop
MODIFIED VECTOR:
01 goto step 7 if time-of-day is fri 18:00 to mon 08:00
02 goto step 7 if time-of-day is all 18:00 to all 08:00
03 goto step 7 if staffed-agents in skill 2 < 1
04 wait-time 0 secs hearing ringback
05 queue-to skill 2 pri l
06 stop
07 announcement 6032
08 route-to number 6030 with cov n if unconditionally
09 stop
10 announcement 6034
11 route-to number 6030 with cov n if unconditionally
12 stop
ORIGINAL VECTOR:
01 goto step 6 if time-of-day is fri 18:00 to mon 08:00
02 goto step 6 if time-of-day is all 18:00 to all 08:00
03 goto step 6 if staffed-agents in skill 2 < 1
04 queue-to skill 2 pri l
05 stop
06 announcement 6032
07 route-to number 6030 with cov n if unconditionally
08 stop
09 announcement 6034
10 route-to number 6030 with cov n if unconditionally
11 stop
MODIFIED VECTOR:
01 goto step 7 if time-of-day is fri 18:00 to mon 08:00
02 goto step 7 if time-of-day is all 18:00 to all 08:00
03 goto step 7 if staffed-agents in skill 2 < 1
04 wait-time 0 secs hearing ringback
05 queue-to skill 2 pri l
06 stop
07 announcement 6032
08 route-to number 6030 with cov n if unconditionally
09 stop
10 announcement 6034
11 route-to number 6030 with cov n if unconditionally
12 stop