mhray
IS-IT--Management
- Nov 9, 2011
- 5
One of our users wants to update the vector to have multiple options.
Firstly the user would get an anouncement asking if they know the extension they want - if so enter it and they get transferred.
If not they have 6 options - the first 5 each have 3 subsequent options which lead them to a particular extension or puts them in a queue to wait for an available agent.
Option 6 just puts them in the queue for the next available agent.
I think I can work out how to do this, but I wondered if anyone had any tips to save this getting long winded or messy.
Firstly the user would get an anouncement asking if they know the extension they want - if so enter it and they get transferred.
If not they have 6 options - the first 5 each have 3 subsequent options which lead them to a particular extension or puts them in a queue to wait for an available agent.
Option 6 just puts them in the queue for the next available agent.
I think I can work out how to do this, but I wondered if anyone had any tips to save this getting long winded or messy.