vector calling and handoff to VM issue

[Klowndog]

Good afternoon all. i Have a vector that seems to be working great. It has a nonDID number tied to it.

Number: 102 Name: SRM-MAIN-ATTD
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 18 if A = 1
03 goto step 16 if holiday in table 1
04 goto step 20 if time-of-day is all 16:30 to all 08:00
05 goto step 20 if time-of-day is fri 16:30 to mon 08:00
06 collect 1 digits after announcement 49992 for none
07 goto step 22 if digits = 1
08 route-to number 3333 with cov y if digit = 0
09 wait-time 5 secs hearing silence
10 collect 1 digits after announcement 49991 for none
11 goto step 22 if digits = 1
12 route-to number 3333 with cov y if digit = 0
13 wait-time 5 secs hearing silence
14 route-to number 3333 with cov y if unconditionally
15 stop
16 disconnect after announcement 49906
17 stop
18 disconnect after announcement 49901
19 stop
20 disconnect after announcement 49902
21 stop
22 wait-time 2 secs hearing silence
23 collect 4 digits after announcement 49999 for none
24 route-to digits with coverage y
25 announcement 49989
26 goto step 9 if unconditionally
27 stop

like i said the vector works great but the problem appears to be with the hand off to station 3333. once the caller presses 0 for operator assist, station 3333 is supposed to ring before going to voicemail. this is what i get from a list trace against stat 3333 when i call the associated vector:

16:27:19 Calling party trunk-group 1 member 1 cid 0x73
16:27:19 Calling Number & Name 3120000000 NO-CPName
16:27:19 call-forwarding
16:27:19 term station 3333 cid 0x73
16:27:19 call-forwarding *892020
16:27:19 term trunk-group 99 cid 0x73
16:27:19 call-forwarding *892020
16:27:19 route-pattern 99 preference 1 cid 0x73
16:27:19 seize trunk-group 99 member 1 cid 0x73
16:27:19 Calling Number & Name NO-CPNumber NO-CPName
16:27:19 Setup digits 2020
16:27:19 Calling Number & Name 3120000000 NO-CPName
16:27:19 Proceed trunk-group 99 member 1 cid 0x73
16:27:19 Alert trunk-group 99 member 1 cid 0x73
16:27:19 active trunk-group 99 member 1 cid 0x73
16:27:19 G711MU ssff ps:20
rgn:1 [10.189.125.95]:8000
rgn:1 [10.189.125.93]:2062
16:27:19 xoip options: fax:Relay modemff tty:US uid:0x5005d
xoip ip: [10.189.125.93]:2062
16:27:29 idle trunk-group 99 member 1 cid 0x73

This is from time of me pressing 0 to get operator assist to when the call gets dropped. from what i can teel, the call is going straight to VM without ringing to stst 3333. currently it is set as a bridged app on severl phones and it resides primarily on a virtual port. kinda scratching my head with this one and was curious to get some feedback. thank you all in advance!

 

[PBXHowTo]

What happens if you call 3333 directly from a phone?
Also try this:
Setup a test vector.
First test:
wait 2 secs music
Route to 3333 cov N

Second Test
wait 2 secs music
Route to 3333 cov Y

 

[Klowndog]

currently 3333 resides in another building where i am trying to find someone to call it locally. I was toying with the idea of making it a DID number just for the sake of testing.

I have kinda been given "backup" responsibility for this site so i am not very familiar with the layout. I did find a test VDN with a DID tied to it so i will be creating a test vector and testing with the recommended changes. thanks!

 

[Klowndog]

so i would be adding in an extra step in before the call gets routed to 3333? thanks!

 

[Klowndog]

so it looks like the problem was related to the non-DID that was being used. as soon as i swapped out 3333 for a DID number, calls were able to go through to the agent phones.