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Vector Assistance
- Thread starter telm59
- Start date
That's a simple question with a lot of answers.
You can use variables, holiday tables, time of day tables etc. Start reading Avaya Communication Manager Advanced Administration quick reference guide in the CM5.2 documents.
Simply it can be as follows but can be a lot more complex but a lot more flexible.
01 goto step 11 if time-of-day is fri 17:00 to mon 08:00
02 goto step 11 if time-of-day is all 17:00 to all 08:00
03 collect 1 digits after announcement 1111 for none
04 goto step 7 if digits = 1
05 goto step 9 if digits = 2
06 goto step 3 if digits = none
07 route-to number 1234567890 with cov n if unconditionally
08 stop
09 route-to number 0987654321 with cov n if unconditionally
10 stop
11 disconnect after announcement 9999 (out of hours announcement)
12 stop
You can use variables, holiday tables, time of day tables etc. Start reading Avaya Communication Manager Advanced Administration quick reference guide in the CM5.2 documents.
Simply it can be as follows but can be a lot more complex but a lot more flexible.
01 goto step 11 if time-of-day is fri 17:00 to mon 08:00
02 goto step 11 if time-of-day is all 17:00 to all 08:00
03 collect 1 digits after announcement 1111 for none
04 goto step 7 if digits = 1
05 goto step 9 if digits = 2
06 goto step 3 if digits = none
07 route-to number 1234567890 with cov n if unconditionally
08 stop
09 route-to number 0987654321 with cov n if unconditionally
10 stop
11 disconnect after announcement 9999 (out of hours announcement)
12 stop
don't mean to steal your thunder fbs, but I'd make a slight change to step 6 and make it
goto step 3 if unconditionally.
Doing it this way means if no digits are pressed or the wrong digits are pressed as well then it would loop back. Some poeple think you can just press digit 0 to bypass these menu's, this change would negate people from doing this.
[Started on Version 3 software 15 years a go]
goto step 3 if unconditionally.
Doing it this way means if no digits are pressed or the wrong digits are pressed as well then it would loop back. Some poeple think you can just press digit 0 to bypass these menu's, this change would negate people from doing this.
[Started on Version 3 software 15 years a go]
Your right inerguard, this isn't the way we do it but it was the quickest and simplest to get telm9 writing a vector.
We use vdn variables and loop counts, the problem if you simply say loop continuously is if you have a caller decide to be nasty and put the phone down and walk away they tie up a line indefinately.
We use vdn variables and loop counts, the problem if you simply say loop continuously is if you have a caller decide to be nasty and put the phone down and walk away they tie up a line indefinately.
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