Vector Assistance - Basic

[crosstalker13]

I am needing some help creating a new vector so that I can test an idea. How do I build a vector so that it will look ahead for an available agent with skill 11 once the VDN has routed the call to the vector? I need for it hit the vector and look ahead to see if an agent with skill 11 is available and if he or she if then hand the call off to the agent, if no agent is available then i need it to route back out to another vector say 75, for example.

VDN 5000
Vector 20
Hunt Group 11 - EADMIA
CM - 5.2.1

I know this is rather simple, however I haven't played around with vectors in over 3 years, so I'm somewhat rusty on this topic.

Thanks!

Billy

 

[4merAvaya]

Try 'go to step x if (staffed or available) agents in skill 11 > 0'.

Kevin