noside12000
Technical User
Hi folks,
I have an Avaya CM 5.2 and did a programming on a VDN on our local hotline. On the VDN prompts the caller for 2 options, terminating to sub-VDNs. All VDNs are measured on CMS. (i.e. opt 1 for facilities, opt 2 for security)
On the sub-VDNs, it routes the number (ex. route to 1234 with cov y. 1234 is programmed as station extension) in which is connected to a Coverage Answer Group (5 stations each) and next step on the vector is STOP.
Now, the CMS reports displays the total calls, outflow and abandon. However, the management wants to expand the feature to have the VDN measured on a service level. Is this possible w/o having to the associates go on AUTO-IN or login from the hard-phones?
Any inputs would be appreciated. Thanks!
Ed
I have an Avaya CM 5.2 and did a programming on a VDN on our local hotline. On the VDN prompts the caller for 2 options, terminating to sub-VDNs. All VDNs are measured on CMS. (i.e. opt 1 for facilities, opt 2 for security)
On the sub-VDNs, it routes the number (ex. route to 1234 with cov y. 1234 is programmed as station extension) in which is connected to a Coverage Answer Group (5 stations each) and next step on the vector is STOP.
Now, the CMS reports displays the total calls, outflow and abandon. However, the management wants to expand the feature to have the VDN measured on a service level. Is this possible w/o having to the associates go on AUTO-IN or login from the hard-phones?
Any inputs would be appreciated. Thanks!
Ed
