I am using Etalk for surveys to the customer. I have a toll free number coming into a vdn with the return designation vdn to etalk. The call then route to an IVR then agent. At the end of the call the agent release and the call returns to the vdn for etalk. No problems there.
Same scenario however through customer information while in the 1st IVR the call is then transferred out to a VDN with a second return designation for a different type of customer and a different survey to a 2nd IVR then agent. The agent release the call however customer goes all the way back up to the 1st return designation VDN for that survey. We want it to go to the second return designation. Is this possible. If you need more information please let me know. Thank you in advance for any information you can provide.
Same scenario however through customer information while in the 1st IVR the call is then transferred out to a VDN with a second return designation for a different type of customer and a different survey to a 2nd IVR then agent. The agent release the call however customer goes all the way back up to the 1st return designation VDN for that survey. We want it to go to the second return designation. Is this possible. If you need more information please let me know. Thank you in advance for any information you can provide.