IC1SS - Avaya
Technical User
System Manager 8.1.2.0 - CMS Supervisor 18.0 - Infortel Select Version 10.0
We are working on implementing an IVR by Nuance and they are asking for peak concurrent calls for our main menu. We have several VDNs pointing to the same Vector. I am looking for a way to get a report that has this info. List BCMS VDN xxxx works, but it only shows the current day and they are asking for historical data.
We do have Infortel for CDR but I can't seem to get the data for the VDNs, just the trunks and that doesn't help.
Any suggestions or ideas would be great, thank you.
We are working on implementing an IVR by Nuance and they are asking for peak concurrent calls for our main menu. We have several VDNs pointing to the same Vector. I am looking for a way to get a report that has this info. List BCMS VDN xxxx works, but it only shows the current day and they are asking for historical data.
We do have Infortel for CDR but I can't seem to get the data for the VDNs, just the trunks and that doesn't help.
Any suggestions or ideas would be great, thank you.