PNWTelecomLady
Technical User
We have recently upgraded one of our PBXs from 3.1 to 5.0. We used to have a problem with whispers (VDN of origin announcements) occasionally not playing to the agent due to network issues. When this would occur, the call would not be delivered to the agent, causing problems all around.
As a result, we stopped using whispers unless they were absolutely required. Now that we've upgraded, is there any hope that the issues surrounding network latency could allow whispers to play and calls to be delivered? Or, is there something else we should be doing to fix the problem?
As a result, we stopped using whispers unless they were absolutely required. Now that we've upgraded, is there any hope that the issues surrounding network latency could allow whispers to play and calls to be delivered? Or, is there something else we should be doing to fix the problem?