Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

VDN name is not being displayed on 9611 Phones

Status
Not open for further replies.

Wolfdzn

IS-IT--Management
Dec 11, 2013
98
CA
Avaya CM Rel 7, VDN name is not being displayed on 9611 phones, VDN Override is set to "Y"

 
Phone FW 6.8202

I have compared working and non-working Agent IDs and Extensions, they all identical

is there anything on Trunk Level ? the only difference is the trunk (ISDN) b/w working and non-working phones
 
Post your trunk isdn configuration. I’m assuming the problem is with that
 
Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 0 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format:
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0
Administer Timers? n CONNECT Reliable When Call Leaves ISDN? n
XOIP Treatment: auto Delay Call Setup When Accessed Via IGAR? n

Caller ID for Service Link Call to H.323 1xC: station-extension

RUNK FEATURES
ACA Assignment? n Measured: both Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: y Send Calling Number: y
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: natl-pub
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y Modify Tandem Calling Number: no
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? y

Apply Local Ringback? n US NI Delayed Calling Name Update? n
Show ANSWERED BY on Display? y Invoke ID for USNI Calling Name: variable
Network (Japan) Needs Connect Before Disconnect? n
 
Is COR the same for the stations and agents? Are all of the agents and phones in the same physical location? Could you have a working agent move to a phone that isn't displaying the VDN and vice versa?
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top