VDN in a call coverage path

[Sal656]

Hi Team,

onces the call is tranferred to station it keeps rining not going to Voice mail. if you call these station directly the calls goes to VM after 4 rings. NO any issues , am I missing anything


display coverage path 800
COVERAGE PATH

Coverage Path Number: 800
Cvg Enabled for VDN Route-To Party? y Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n


COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y
Point1: v2446 Rng: 4 Point2:
Point3: Point4:
Point5: Point6:



display vector 200 Page 1 of 6
CALL VECTOR

Number: 200 Name: front desk
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 1 secs hearing silence
02 collect 1 digits after announcement 13100 for none
03 route-to number 311001 with cov n if digit = 1-----------------> station 1 ( keeps rining not going to VM)
04 route-to number 311002 with cov n if digit = 2-----------------> station 2 ( keeps rining not going to VM)
05 stop
06


Thanks
Salah

 

[Tolson]

Yes, in lines 3 and for you have told it not to follow coverage paths. Set them to "y" and see what happens.

 

[Sal656]

Thanks Tolson; In line 3 we don't have a option for "Y" ; we need to enter another "Next Path Number__________

 

[montyzummer]

03 route-to number 311001 with cov n <Change this to Y.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Sal656]

Thank you very much both of you , This worked