VDN hunting

[Alaskatelecom]

Greetings All, please bear with me, I'm a newbie when it comes to the Avaya CM. I've been working with one for about 3 weeks now and am making a bunch of progress, but there are still some things that i'm getting stuck on.

Example -
I have a user who want's ext 1111 to hunt to ext 2222 if 1111 is not answered.
What I've found in my research

Ext 1111 = VDN
VDN has a vector #
When reviewing the vector # I see the call is being routed to 1 user directly (ext 1234)

How would I be able to add the hunting into this so the unanswered call will route to ext 2222, and then to VM for ext 1111 if 2222 does not answer

Thank you in advance, any help/insight would be appreciated.

 

[kyle555]

Do you want that flow to work any time anyone dials 1111 or 1234 to call 1234 directly?

If so...
Stations can have a coverage path. It defines where calls go if unanswered.

A coverage path can have up to 6 points of coverage and ring each a certain number of times. Typically most phones will have cov path 1 and it will have as primary destination h99 meaning hunt group 99 which is an old convention for the voicemail hunt group.

If you built a new coverage path - say coverage path 123 and you change station 1234 and give him cov path 123...
And if cov path 123 has primary point of coverage 2222 rng:2 and 2nd point h99
Then, calls to 1111 or 1234, if unanswered based on the number of rings in the coverage path, will ring 2222 twice and then go to voicemail.
Because 1111's station triggered coverage, that means at coverage point 2 saying h99 that the call will go in 1111's mailbox.
If 1111 and 1234 share the mailbox, you can go in voicemail and each mailbox has an extension - like mailbox 1111 answers for/does MWI for extension 1111, but you can also add a secondary extension - like 1234.
If you were to add 1234 as a secondary extension to mailbox 1111, then the setup I just wrote out would have all of 1234's calls forwarded to voicemail be answered by mailbox 1111.

If you wanted 1234 and 1111 to have separate mailboxes you'd do the following:
And by separate mailboxes, what I mean is that people calling 1111 hit 1234 and then 2222 and then 1111's mailbox, BUT people calling 1234 directly hit 1234's mailbox.
For that, you'd build a new vdn/vector - say 3333 and vector 3.
It would say "messaging split 99 for extension 1111"
that means if your voicemail hunt is 99 that this vector will send calls to 1111's mailbox.
And VDN 1111 still go to vector 1, but instead of routing to 1234, it would route to 5555.
add station 5555 as a type 6408d+ with port X and coverage path 123
Coverage path 123 would say ring 1234 rng:2, 2222:rng 2, v3333
That means if 1234 and 2222 don't answer after 2 rings each, then the call will go to VDN 3333 which goes to vector 3 which goes "messaging for extn 1111"

Make sense?