VDN for weekend calls to Cell Phones

[harry1965]

I am working to change a VDN which goes to agents during the week and just forwards to a cell phone on weekend calls how can this be set up?

 

[4merAvaya]

Use the Vectoring Time-of-Day function:

CALL VECTOR

Number: 1322 Name: Default 8-9
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 8 if ani in table 10
03 goto step 10 if time-of-day is fri 21:00 to mon 08:00 <-- Weekend
04 goto step 10 if time-of-day is all 21:00 to all 08:00 <-- Nights
05 goto step 10 if holiday in table 1 <-- Holidays
06 queue-to skill 1st priority m
07 wait 30 seconds hearing music
08 announcement 7680572
09 stop
10 route to number [cell phone]
11 stop
12

Kevin

 

[harry1965]

Kevin,
This will route to 2 different cell phones. Please advise how to make the 2nd call in queue go to 2nd cell phone if first is busy thanks.

 

[janni78]

I would route the call to a huntgroup and have EC500 on the members.

"Trying is the first step to failure..." - Homer

 

[montyzummer]

step 8:route to number xxxxxxxx if unconditionally
step 9:route to number xxxxxxxx if unconditionally
step 10:messaging for skill x xxx (im sorry all our out of hours agents are busy please leave a message)
step 11:stop

Beware though if the CM does not recieve a valid busy signal from the first cell it WILL NOT route to the second one , as Jannie mentions EC500 is a far safer method of achiving this

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