VDN - Extension

[woodywoodruff3]

Im very new to the whole Definity System so bare with me. I have the vector already setup the right way so thats not the problem at all.

We had a receptionist and she used to take our calls for us. Now we have a new gal sitting in her place. So, I've given her a new number and set her up just great. Now we want to have that old number of the receptionist be a Vector Directory Number.

When i type in Add VDN #### it says "####" Identifier previously assigned; Please select another.

I've changed that port for that phone to an X port. What else do i need to do? Please help me out.

Thanks,

Ross Woodruff

 

[4merAvaya]

An extension number can be used only once, either as a station, a VDN, an announcement, or an Agent Login ID. In your case the number is still used at the station. do 'remove station xxxx' then do 'add vdn xxxx'.

Kevin

 

[nohuhu]

woodywoodruff3,

... and 'list usage extension xxxx' command will help you with finding what kind of object is using this particular extension number.

 

[woodywoodruff3]

Thanks for your help. 4merAvaya that worked great.