VCM channel

[Tech123456789]

hello all,

We have SCN. Call is not get disconnected from branch office when it transfer again to main office.Hence it uses double 2 vcm channel.

outside call -->Ext- 102 (Main office)-->Transfrred to Ext-202(Remote office)-->Same call again transfered to Ext-102

Here its using 2 vcm channel as its not getting disconncted from remote office once its transferred again to main office extention.

does any one having same issue?

We are using IPO-500 amd software 4.0.7 on both end.

Thanks
Ramesh

 

[bob10752000]

what type of handsets do you use?? i.e TDM or IP

 

[Tech123456789]

We have all 3 types of phone .
Analog(TDM), Digital and IP.

 

[Belrick]

In order to not use 2 VCM channels in this scenario you would need to have direct media path ticked at both ends of the IP line and supported by your network.