bjd4jc,
I suppose that the lesson to be learnt is that it is oftern worth while not assuming they havent searched google, and that it can be worth just helping someone use google to its full potential.
I must admit i have helped people at work, and on a IT course at college (even tutors) find things they couldnt find. I am not that great at searching - but am ok. Perhaps it may be worth an FAQ (if there isnt one already) of the best techniques to search google (anyone a searching master).
Dan
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There are 2 types of computer, the prototype and the obsolete!!
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No D, just plank - and its not my fault