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val replcae music on hold 2
- Thread starter wilsontec
- Start date
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1
- #2
I don't believe so. Music on Hold needs a physical analog port address or a valid extension number. Announcements do not have port addresses, only a card designation. You CAN, however, use simply tone as an option if you're desperate to save an analog port/trunk. It's dry, dull, and lacks personality, but is an option.
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1
- #3
DJPlaZma,
starting with cm3, you can use announcement board as a music source. just create an announcement with type integ-mus and set the music source (ch sys fe) to 'ext' and announcement extension number.
moreover, if you have more than one g700 you can store announcement files on each g700, create an audio group for vval boards and make a distributed announcement. this way the system will use the local g700 source, thus releasing dsp resources.
i did it just yesterday exactly on a s8300 with two g700s. there are four ds1 circuit packs, two in each g700, and incoming calls do use the local source. works like a charm.
starting with cm3, you can use announcement board as a music source. just create an announcement with type integ-mus and set the music source (ch sys fe) to 'ext' and announcement extension number.
moreover, if you have more than one g700 you can store announcement files on each g700, create an audio group for vval boards and make a distributed announcement. this way the system will use the local g700 source, thus releasing dsp resources.
i did it just yesterday exactly on a s8300 with two g700s. there are four ds1 circuit packs, two in each g700, and incoming calls do use the local source. works like a charm.
- Thread starter
- #4
wilsontec,
you may be able to use your VAL on CM2, but this is only effective for queued calls using vectoring, not calls placed on hold or using standard hunt queues. Depends on how much music you want to play as to how effective it may be, but I've set up music on our system like this:
Set up the announcement with a new extension in the normal way on change announcement screen, but set type as integ-rep and Q as b. This will give you a barge in, continuous loop of music. Does work, but limited scope.
you may be able to use your VAL on CM2, but this is only effective for queued calls using vectoring, not calls placed on hold or using standard hunt queues. Depends on how much music you want to play as to how effective it may be, but I've set up music on our system like this:
Set up the announcement with a new extension in the normal way on change announcement screen, but set type as integ-rep and Q as b. This will give you a barge in, continuous loop of music. Does work, but limited scope.
Therealgazoo
MIS
Does anyone know how to set additional music on hold. I have two separate products that require different hold music. I have a G3R PBX solution.
Therealgazoo, search within the forum for "Tenant Partition". If you cannot find an answer, please re-post your question on a new thread. Thanks.
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison
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