VAL manager fails to retrieve VAL board info 1

[rep860]

I have configured VAL manager, however every time I try to pull the VAL board info I get the following error in the log:

There was an error retrieving the VAL boards for RDC. 1 00000000 51c5 Object command word omitted; please press HELP

I see previous posts that say to upgrade VAL manager, but after having spent 35mins on the support.avaya.com site I have yet to find ANY downloads for VAL manager. (yes I was logged in with my user credientials)

VAL manager version 5.0.11 same as ASA version. CM version 5.2.1

Any ideas?

Thanks,

Rich

Rich Pederzani
Telecom Engineer

 

[4merAvaya]

https://support.avaya.com/css/appma...Downloads/P0433/5.0.x/C2009071016406903375274

Above is the link to Integrated Management:

The Admin Tools Release 5.0 Service Pack 5 includes the following:

Avaya Site Administration 5.0.11 Service Pack 5.03

Voice Announcement Manager 5.0.11 Service Pack 5.01

Kevin

 

[wallot]

Also, make sure your login has adequate permissions.

 

[rep860]

I installed the newest patch that 4merAvaya provided the links to and yet still have the same problem. I am using the same superuser login/pw that I use for ASA, same port settings, etc.

Keep getting the same error posted in my original email.

I am loading up an FTP client to see if I can still get to the VAL boards that way, but would prefer to use VAL manager.

Thanks again for the responses.

Rich

Rich Pederzani
Telecom Engineer

 

[wallot]

Do you have a good network connection for the VAL board - can you ping it?

 

[4merAvaya]

You may havee to upgrade your VAL Manager to 5.2.10 SP 5.01. I've been using that with CM 5 & CM 6 with no issues. I'm running Windows 7.

Kevin

https://support.avaya.com/css/appmanager/public/support/Downloads/P0433/5.2.x

 

[rep860]

That did it!

Thanks for your assistance.

Rich Pederzani
Telecom Engineer