VAL Board Question 1

[rbuckner6898]

I'm trying to determine total number of callers on one VAL board at one time.

We are planning on putting one announcement on a VAL board.

Two questions:

How many simultaneous callers can listen to this single announcement?

How many callers, if any, will not hear the announcement from the beginning?

Thanks,

 

[lopes1211]

This is kind of a sticky question depending on what you are trying to do. The board has 32 ports so 32 different people can listen to different announcements or the same announcement in different places (i.e. beginning, middle, end). 1000 callers can be bridged on 1 port however. Callers would be bridged when using the val for MOH, or a barge-in announcement (i.e. messaging on hold). Also, if queue is set to Y on an announcement, and all ports are busy, additional callers will queue for an available val port. Once a port becomes available, ALL callers queued for the same announcement will be bridged on just 1 port (up to 1000).

I hope this helps.

-CL

 

[rbuckner6898]

I'm still confused. Sorry.

The VAL board is brand new. There are no other announcements on it. I am only going to record one announcement. It will be used for Company-wide announcements (CEO Records announcement, e-mails everyone and says go listen).

In that situation, will I only get 32 callers in at once?
If I turn on queueing, do the queued callers start at the beginning or the the middle?

Can someone please point me to where all of this is explained?

Thanks again.

 

[lopes1211]

1st 32 callers get in right away AND at the beginning of the announcement. The rest of the callers wait hearing ringing until 1 of the 32 ports are free. When 1 port goes free, ALL callers in queue begin to hear the announcement from the beginning (up to 1000 at once, however many are in queue at that instant).......and the process continues. So theoretically, 32,000 people could call at the same instant and the board will support 1000 per port x 32. It really depends on how many people you would have calling at the same time and waiting in queue if all ports were busy but 32,000 would be the theoretical max. How many people are you expecting to call altogether and how long do you think these CEO messages would be? VAL boards can also be added into audio groups so 1 announcement can be bridged across several boards to give you 64, 96, 128 ports, ect.

-CL

 

[SF0751]

Excellent explanation.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[rbuckner6898]

I see!", said the blind man.

That makes sense. We have 15 t.1's inbound/outbound so that would be max callers at once. Historically, we haven't had trouble with trunking when Employees are calling in. We currently do it with a bulletin board in Audix but callers are maxing out our ports to Audix.

Sounds like the VAL board would be sufficient.

Thanks a bunch