VAL Board in S8720

[adrok78]

Is there a way to bypass an announcement (on a VAL board) that front ends a que by pressing # or 1 or anything? Or do you have to let the whole announcement play? Thanks in advance for any replies.

 

[g3rguy]

Well yes, Just put a collect step at the announcement then what ever your code is go to step _ if digits = code

 

[adrok78]

Not fully following how this works. Here is what the vector looks like. Would you mind elaborating a little. I appreciate it. Thanks,

Page 1 of 3
CALL VECTOR

Number: 51 Name: HELPDESK ACD
Multimedia? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 14 if holiday in table 1
02 goto step 14 if time-of-day is fri 20:00 to mon 07:00
03 goto step 14 if time-of-day is all 20:00 to all 07:00
04 announcement 87019
05 queue-to skill 14 pri h
06 goto step 7 if calls-queued in skill 14 pri h >= 1
07 queue-to skill 15 pri h
08 announcement 87005
09 wait-time 20 secs hearing silence
10 collect 1 digits after announcement 87006 for none
11 goto step 15 if digits = 2

12 goto step 9 if unconditionally
13 stop
14 messaging skill 2 for extension 87201
15 messaging skill 2 for extension 87009
16 stop
17
18
19
20
21
22

 

[84Mike]

Step 4 could say "collect 1 digit after announcement 87019"
As soon as a digit is pressed, it will go to the next step in the vector, thus it will get queued immediately instead of playing the entire announcement.

 

[adrok78]

Thanks for the help. I've been a Nortel tech for the past 6 years and am a newbie to these Avaya's, it has been a bit of a challenge. I'll get it though... :0)