Vacant Voicemail button - how to assign?

[avedge]

My office is using NEC EliteMail phones. One phone has a V-Mail button but nothing happens when you press it, the button is vacant so we need to assign it to voicemail. We've found commands online to do things like "Feature" and then certain numbers, like "140," for example, but they don't work.

Any ideas?

 

[belevedere]

Try this;
With the phone idle, press Feature, press the line key button assigned for speed dial, dial 1 (1=internal number,0=external number), dial your voice mail pilot number, press feature.

 

[belevedere]

I left out a step, it's Feature, Redial, Line key, 1, number, Feature.

You can download a user guide at

http://www.wedophones.com

under manuals then NEC.

 

[avedge]

I don't know what you mean by "line key," if you mean selecting an actual telephone line, that doesn't work, nor does pressing the button I want to assign as voicemail.

 

[belevedere]

A line key is one of the buttons on the phone, 8 or 16 depending on the model of the phone. If it does not work then the button may not be assigned as a speed dial in system programming.

 

[avedge]

I'm not sure what you're saying. 8 or 16 buttons? Or the numbers on the buttons are 8 or 16? We have four line buttons at the top, eight intercom buttons, eight unmarked buttons, and 12 that seem to have been set as shortcuts/etc at one point (re: this problem, one is marked as V-Mail but instead says it is vacant). How would I know which of these 22 buttons are "line keys"? Are some buttons able to be assigned as speed dial and some are not?

 

[belevedere]

If the button says vacant then it is not programmed for anything. Press the Feature key then any line key to read what it is programmed for.
You may need to get our vender into sort this out.