V9 Auto Answer... 1

[MrDanUk]

Hi,

Wondering if someone could clear this up for me.

I have a client requiring auto answer in their call centre for external calls, the Agents are members one or more teams (hunt groups) fed from a Auto Attendant.

Using the Short code *DCP 400000000,0,2,2,0 we have got this working for both internal and external calls, but NOT when they come through the hunt group.

Is this possible? Im driving myself mad!

 

[amriddle01]

What ring type? If collective it's unlikely to work

 

[MrDanUk]

You know when the penny drops...

of course its not going to work as they cant all answer the phone at the same time.

Let me try the other types

 

[MrDanUk]

Ok we have tested every hunt group type and cannot get this working, I am reading mixed reports that it is just not possible in V9 and was removed after V8, can anyone confirm this?