V7 (23) IP500V2 1616 stuck with just "feature" and "buttons" on the display

[alchemist777]

Hi, Sure its a quick for somebody... Very intermittently these 1616 handsets will only display "feature" and "buttons" and not the usual extension number, date and time, this also stops any feature keys down the right hand side working. The phone can still more calls.

Over the phone we have tried to exit and pressed every button without success.

Any help would be appreciated.

Independent Engineer
Avaya IP Office - ACSS, Panasonic and Samsung PBX's

 

[tlpeter]

Do they have at least 2 call appearances programmed?

BAZINGA!

I'm not insane, my mother had me tested!

 

[alchemist777]

tlPeter, your a star.. my answer was going to be "of course always" but I thought I would check and it appears they have no keys programmed at all!

... Customer messing with Manager again.

TY

Independent Engineer
Avaya IP Office - ACSS, Panasonic and Samsung PBX's

 

[tlpeter]

BAZINGA!

I'm not insane, my mother had me tested!