v4.0 Remove automatic email tracking

[kbear]

I see where you can remove the email tracking token and on personal options you can set how your emails and contacts are tracked. How can you turn off automatic tracking at the network level? Thanks.

 

[ajwittenbrink]

Disable the routing on the CRM 4.0 Email Router.

On the deployment tab, disable it on the servers in question.

 

[kbear]

Will the user still be able to select Track in CRM?

 

[ajwittenbrink]

Yes, those specific messages should be inserted into the entity that was selected.

You can try this in a test environment first.

 

[kbear]

Thank you