I have two phones that are bridged, and I have a voicemail account that goes to extension 7790, but when someone calls 7791 and no one answers either phone I am needing it to go to 7790's voicemail. I have yet to see anything that would allow me to do that, so I am asking the people that are infinitly smarter than me for some answers.
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Using Voicemail for two phones?
- Thread starter mpurc71
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avayastrongman79
Technical User
What type of VM System do you have? I know you can do this with Octel or Modular Messaging.
- Thread starter
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avayastrongman79
Technical User
mpurc...
If you have an Intuity LX, you can add 7791 into the Secondary extension field in the subscriber form for x7790 in Audix. Then when calls to x7791, cover to Audix...the Audix system will see those digits as routing to x7790 VM box.
If you have a non-LX Audix system, what you can do on the PBX is create a vector that has the below step in it:
messaging skill xxx (VM hunt group) for extension 7790. Add a VDN that points to that vector, and then add VDN xxxx as the last point in the existing coverage path for x7791. Then when someone calls x7791, and it isn't answered after x rings, the VDN/vector will route it to VM.
That should take care of it for you.
If you have an Intuity LX, you can add 7791 into the Secondary extension field in the subscriber form for x7790 in Audix. Then when calls to x7791, cover to Audix...the Audix system will see those digits as routing to x7790 VM box.
If you have a non-LX Audix system, what you can do on the PBX is create a vector that has the below step in it:
messaging skill xxx (VM hunt group) for extension 7790. Add a VDN that points to that vector, and then add VDN xxxx as the last point in the existing coverage path for x7791. Then when someone calls x7791, and it isn't answered after x rings, the VDN/vector will route it to VM.
That should take care of it for you.
avayastrongman79
Technical User
Forgot to add in there, that I was unsure of the process if it could be done on a standard Audix.
jimbojimbo
Vendor
Although using the attendant function in the Inutity is functional, it is limited. Depending on the PBX version and software RTU I suggest trying to cover the second extension to a VDN and in the vector send the call to 'messaging skill X for extension 7790'.
Jimbo
Jimbo
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