libertyinstaller
Technical User
*******First things First******* “I hate basic”
My customer has a Avaya I.P. Office V2 500 running 11.04 and they want two A/A’s the first one triggers the second A/A. This is being done because of the overwhelming number of telemarking calls they receive. The problem is the ring delay (found under Trunks—> Advanced setup-> Channel setup) has NO effect on the ring delay for the second A/A.
BTW-this works great in Essential w/o any problems and I can control ring counts on any A/A. It is also very effective in keeping telemarketers off the phones, because most of the systems they use can’t dial the extra digit(s).[/u]
First A/A
Thanks for calling ABC Company, to complete your call, please press XX. Call is then transferred to A/A #2 without ringing
Second A/A
Recorded in the menu section using 7891 (required)->pointing to another location from #1 is useless as the incoming caller will hear nothing.
So in closing; does anyone how to get the phones to ring 4 times before the second A/A answers.