Using Messaging Skill and Calls Not Going to Voice Mail

[JDTurk]

I have a toll free number and want callers directed to:

1.) Ext 1380, then if no answer after 3 rings to:
2.) Ext 4914, then if no answer after 3 rings to:
3.) Ext 4986, then if no answer after 3 rings to:
4.) Voice Mailbox of 1380 (from step 1)

Callers never get to VM; it just rings & rings & rings. When I do a list trace of the vector, it completes after the second extension. The vector and messaging skill are listed below. Thanks for any help I receive.

CALL VECTOR

Number: 200 Name: Stream Toll
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 9 secs hearing ringback
02 route-to number 1380 with cov n if unconditionally
03 wait-time 9 secs hearing ringback
04 route-to number 4914 with cov n if unconditionally
05 wait-time 9 secs hearing ringback
06 route-to number 4986 with cov n if unconditionally
07 wait-time 2 secs hearing silence
08 messaging skill 99 for extension 1380
09
10 stop
11
12

HUNT GROUP

Group Number: 99 ACD? n
Group Name: MODULAR MESSAGING Queue? n
Group Extension: 5959 Vector? n
Group Type: ucd-mia Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display: mbr-name


Message Center: sip-adjunct

Voice Mail Number Voice Mail Handle Routing Digits
(e.g., AAR/ARS Access Code)
5959 aiumm *0

HUNT GROUP
Group Number: 99 Group Extension: 5959 Group Type: ucd-mia
Member Range Allowed: 1 - 1500 Administered Members (min/max): 0 /0
Total Administered Members: 0
GROUP MEMBER ASSIGNMENTS
Ext Name(19 characters) Ext Name(19 characters)
1: 14:
2: 15:
3: 16:
4: 17:
5: 18:
6: 19:
7: 20:
8: 21:
9: 22:
10: 23:
11: 24:
12: 25:
13: 26:

At End of Member List






S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)

 

[bleebrant]

I believe that once you route the call to ext 1380 the call leaves vector processing.
You could set up the inbound call to ring to ext 1380 and then set up a cover path for ext 1380 to ring to 4914, then 4986 and then voicemail.

 

[lf0002]

correct - route to number leaves vector

agree cover path would work in this case
assign cover path to station 1380 - number of rings 3
point1 = 4914 rng: 3
point2 = 4986 rng: 3
point3 = h99

this should work