Using Hyperlinks with the ActiveX viewer... 2

[khartman]

Hello everyone,

I have a report which contains a hyperlink to a file stored on one of our document servers. We have set up our CE8.5 system to use the ActiveX viewer as the default (though the users can change this is they wish). The problem I am running into is when the use clicks on the hyperlink they are getting a "Page Not Found" error. What is happeneing is the link is being appended to the address for the portal where the reports are being viewed as demonstrated below:

"

http://myserver/crystal/enterprise/...scanned/1019000/1019905_a/docs/1019905_A.pdf"

In order for the user to connect to the document they have to strip out the following "

http://myserver/crystal/enterprise/myportal/en/"

and then reverse the "//" since we are trying to connect via UNC to the server.

The report works fine when viewed through Crystal Reprots and it works fine when the viewer is set to DHTML.

Does anyone have any suggestions as to how I can get this to work using the ActiveX or Java viewers?

Thanks,
Ken

Kenneth Hartman
Manager, EIS
Hughes Network Systems

http://www.hns.com

 

[LMCRYER]

I feel your pain - I have the same situation and have never been able to find the right way to fix it. So sorry I cant help, but know that you arent alone!!

LMC cryerlisa@hotmail.com

select * from Management where proj_mgmt_skills <> NULL

0 records returned

 

[khartman]

Lisa,

Thanks for your support, I was beginning to feel I was the only one with this issue. With CE10 coming out we may end up going to the Interactive DHTML viewer since they finally "corrected" the printing issue. I have yet to receive my upgrade so I can load it on my test server. The only article I could find in the Business Objects knowledgebase is C2014557. I will let you know if I find anything.

--Ken

Kenneth Hartman
Manager, EIS
Hughes Network Systems

http://www.hns.com

 

[KingfisherINC]

This seems like a bug.

Can you use a file url instead of UNC? ( set the hyperlink as file://<host>/<path>/<file> )

Kingfisher

 

[kcgamz]

KingfisherINC is correct. I've used that technique many times and it's always worked for me (currently using CR8.5 and CE8.5). I create a formula for the file path (file://<host>/<path>/<file>) and use that for the hyperlink. Good luck.

Jerry

 

[khartman]

KC and Kingfisher,

I think I tried that and I got negative results, but as they say give it another try because you probably missed something the first time around.

I'll let you know what happens.

--Ken

Kenneth Hartman
Manager, EIS
Hughes Network Systems

http://www.hns.com

 

[LMCRYER]

I am in the same situation - I had tried this repeatedly, and I SWEAR the darn thing did not work!! But after seeing this post, I went in and tried again and it did work this time. Who knows what I was doing wrong before? It looks exactly the same to me!!

Either way, this has made my user community REALLY HAPPY so thanks to all that posted.

LMC cryerlisa@hotmail.com

select * from Management where proj_mgmt_skills <> NULL

0 records returned

 

[khartman]

Okay, like LM, I don't know what I did before but it is working now. Echoing LM thanks for the help Kingfisher and KC.

--Ken

Kenneth Hartman
Manager, EIS
Hughes Network Systems

http://www.hns.com