Using a UTC to accept inbound calls from a direct analog line...

[QuantumSchema]

Hi all!

So back is up against the wall on this. We're about to move a business unit to a new facility (and new phone system) when we realized that their fax lines are direct analog lines from the phone company.

We have a spare universal trunk card laying around and a few open slots on the Option 11.

I'm told by others that I could put the incomming lines on the block that is connected to the UTC. And then set up the Option 11 to send incomming calls on the UTC to where I'd like.

Could someone please help me in getting the UTC setup or point me in the right direction? From what I understood from a brief conversation was that I'd need the UTC, set up a RDB as a COT, and I think the ACOD has to be where I want the extension to go? The goal is to send the incomming calls to a DSC though.

Any help would be greatly appreaciated you guys!

Thanks!

 

[telebub]

Just curious, why run those lines through the system and not just directly cross-connect them to the fax machines?

 

[allenmac]

You would configure the fax machines in their new location with new DNs, then configure the analog lines on the UTC as COTs and have each one auto terminate on the DN for the fax machine.

 

[QuantumSchema]

Hey guys!

So I figured it out and I'm completely stoked!!!! Well... kind of. It was a huge success seeing a DN ring when we called the POTS line. (That was the first RDB I've ever built!!!)

Were we're failing at now is using the ATDN in LD14 to send it to a DSC. The new fax numbers are supposed to be going to a fax server that is on another PBX (hense the DSC).

So the what we are trying to obtain is the fax would come in on POTS line, the ATDN would point to a DSC of say 173, digit manipulation would happen, and it would then send 1173 down the TIE trunk to the other PBX.

 

[QuantumSchema]

Okay... not sure if I can do a DSC for the ATDN so what I'm thinking is that I could do a Group Hunt and list the DSC in the Group Hunt list and then have the ATDN point to the PLDN for the Group Hunt list.

Does this sound feasable?

 

[QuantumSchema]

Okay... that didn't work. I don't have the Group Hunt package.

So I tried tricking it by point the ATDN to a real DN, then changing the DN on the handset, creating a DSC, and then testing. No dice... it just dumped to the auto-attendant.

 

[QuantumSchema]

Alrighty... I think I've got a solution....

I created an ACD with the following:

LD 23
REQ: NEW
TYPE: ACD
CUST: 0
ACDN: 719
MAXP: 1
NCFW: 173

173 is a DSC that sends it to 1173 over the TIE trunk to the other PBX...

Anyone think of anything that maybe simpler and doesn't eat up two DN's?