Users won't drop off GAL after hiding from Exchange list 2

[Jeremyjm]

Hello,

Our sysadm has recently moved on and I've been chosen to "hold down the fort". I have a few users that I need removed off the GAL. I've gone on the Exchange(2000) server's ADUC and checked the Hide from Exchange list on the advanced tab for that specific user and nothing happens. What am I missing?

Thank-you.

Jeremy M.
Systems Administrator

 

[PScottC]

2 things....

1) It may take an hour or 2 for the recipient update service to remove the user from the GAL.

2) If you're using Outlook in Exchange cached mode or if you use it offline, the latest GAL or OAB may not have downloaded yet.

PSC

Governments and corporations need people like you and me. We are samurai. The keyboard cowboys. And all those other people out there who have no idea what's going on are the cattle. Mooo! --Mr. The Plague, from the movie "Hackers

 

[Jeremyjm]

Thank-you. I checked my spare laptop(Outlook 2002) and a couple of users and the GAL has updated...

My main laptop is running Outlook 2003 in cache mode. I just googled it and I understand what it is now. That's why my GAL never updated on just this computer since yesterday. I guess have to look into the settings to find out how frequently these files are downloaded.

Jeremy M.
Systems Administrator

 

[Burninator]

For Outllok 2003 in cached mode, it will use the offlince address book for its GAL lookup. Here is where your issue comes up:

The RUS can take time to run against your users changes. Then the OAB will usually get updated around 5:00am in the morning, this can be changed though. Here comes your particular concern, OLK 2003 in cached mode only will check and dload the OAB sometime in a 24 hour period. So it can take up to 48 hours to see the changes.

I hope that sort of explains it for you. If you have questions ask away.

 

[Jeremyjm]

Thank-you both for your help, I pretty much understand now. This site is going to be very helpful in the near future since I'm learning on the fly.

Thanks again!

Jeremy M.
Systems Administrator