Users not getting emails in timely manner

[Dryton]

Hello, I have a few users (out of 1200) that are complaining that they are getting email several hours after it's been sent.

One user claims that she worked all day went home then logged in the next morning and had 36 emails, some dating back to 10:00 AM the previous day.

Another use claims she has to log out of Groupwise just to get the email updates. A third use says she needs to do this for calendar updates as well.

Tried a client re-install which didn't fix the problems.

Is thier something in the NWADMIN GroupWise Library Maint for the users I can try?

Thanks

 

[Provogeek]

care to share the groupwise version?

are the emails getting delayed internal or Internet?

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
Brent Schmidt Certified nut case
Senior Network Engineer

http://www.kiscc.com

http://www.bluegunk.com

 

[Dryton]

Sorry, were running GW 6.5

Delayed emails are from both internal and external accounts.

 

[marvhuffaker]

How many MTA's and POA's do you have?

Marvin Huffaker, MCNE

http://www.redjuju.com

 

[Dryton]

5 PO's and 5 MTA's

 

[marvhuffaker]

There's a command line option that could cause this... check this.. GROUPWISE /nu - Turns off AutoRefresh. If this option is selected, click View > Refresh whenever you want to update the display with the items currently in your Mailbox.

If it was me, I'd make sure that I verify all links between MTA's and POA's. I'd make sure that there are no pending operations holding up the system. I'd make sure that on the MTA's, there aren't any 'closed' items. If there are, i'd troubleshoot to find out why. I'd probably do a top down rebuild just to make sure the databases are clean. I'd turn on Verbose logging on all MTA's and POA's and check the logs for any errors that look like they could contribute to the problem.

I would also try to see if I can tell if it is related to one specific post office and/or domain.




Marvin Huffaker, MCNE

http://www.redjuju.com

 

[Dryton]

Thanks for the response Marvin, I'll give your suggestions a shot.

 

[orman]

We are having the same trouble too. GrpWs 6.5, 1 POA, 1MTA. Keep us posted on what you find out.
Thanks.