Users inbox stopped updating...

[ellsanto]

I have a user whose outlook suddenly stopped receiving emails to his inbox. I can see that new messages are being received into the mailbox store. But they are not being delivered.
I deleted and reloaded the profile(outlook) thinking it needed to reconnect, but still no new emails.

This mailbox is for our credit union members to contact us so I need to get this corrected asap. Thanks.

Exchange 2000
Outlook 2003

ellsanto
-Gillan lives, have you met him?

 

[Hondy]

check the Personal Folders Inbox, it maybe copying it from his user inbox to the personal folder?

 

[Knackster]

If you have OWA enabled, can you see the email that way?

Chris
IT Manager
Houston, Texas

 

[ellsanto]

I do not have OWA enabled. I was able to get this corrected late yesterday evening by diabling "Offline Caching". This was a little odd, because caching had been enabled for the last 3 years without any problems!!

We can access the emails now, but I would like to know why the inbox would not sync. The only thing I can think of is an AU from Microsoft, I don't know. Anyone have any ideas?

ellsanto
-Gillan lives, have you met him?

 

[Knackster]

Have you tried deleting the ost file for the user, then re enabling offline cache mode? I have had corrupt OST files in the past that can do pretty bizzare things.

Chris
IT Manager
Houston, Texas