IPOpotamus
Programmer
I got
NPX 3.0.15 on 2008 server standard (32bits)
the system was installed ok, taken the prerrequisites in compliance.
now the weird.
users (both manager and IT) cannot query or playback any recordings, only nice user can do it, and also an IT user that was created on the first days.
what I remember to have done.
destroyed the CTI config from Cisco Skinny and reconfig it with Line Signaling.
I have moved users from groups, and changed privileges, it seems nothing changes.
also logout, relogin the sessions and also restarted the services and the whole server.
any hint will be appreciated.
we suspect that the it user that can see interactions was created before the application of UP 3.0.15
but anyway, that means that we will not be able to config any new system user because he will not have access to the recordings!
Thanks
=== remember that NICE is not so nice ===
NPX 3.0.15 on 2008 server standard (32bits)
the system was installed ok, taken the prerrequisites in compliance.
now the weird.
users (both manager and IT) cannot query or playback any recordings, only nice user can do it, and also an IT user that was created on the first days.
what I remember to have done.
destroyed the CTI config from Cisco Skinny and reconfig it with Line Signaling.
I have moved users from groups, and changed privileges, it seems nothing changes.
also logout, relogin the sessions and also restarted the services and the whole server.
any hint will be appreciated.
we suspect that the it user that can see interactions was created before the application of UP 3.0.15
but anyway, that means that we will not be able to config any new system user because he will not have access to the recordings!
Thanks
=== remember that NICE is not so nice ===