User unable to dial external calls

[olsoth]

Hi,

Wondering if anyone has experienced this issue. First, on Avaya Communication Manager platform. We have an extension in our DID range that is unable to make outbound external calls. Calls internally go through. I did a list usage extension and found nothing preventing call to go through. I tore down the extension and re-built. Still not working. I performed a trace on the extension and only thing I saw was "tone-receiver". Anyone experience this issue? Any assistance would be greatly appreciated.

Thanks

 

[Tolson]

can you paste the trace please

 

[olsoth]

Tolson, this happens on local and LD calls. I hear "doo doo doo" then continued dialtone. Below is the results from the trace:

15:12:23 active station 263487 cid 0x2bfe

15:12:23 tone-receiver 18AXX06 cid 0x2bfe

15:12:35 idle station 263487 cid 0x2bfe

15:12:38 active station 263487 cid 0x2c1a

15:12:38 tone-receiver 18AXX07 cid 0x2c1a

15:12:50 idle station 263487 cid 0x2c1a

15:12:53 active station 263487 cid 0x2c32

15:12:53 tone-receiver 18AXX08 cid 0x2c32

15:12:59 dial #134263487

15:12:59 station 263487 cid 0x2c32

15:13:00 active station 263487 cid 0x2c37

15:13:00 tone-receiver 18AXX01 cid 0x2c37

15:13:02 idle station 263487 cid 0x2c37

15:13:05 active station 263487 cid 0x2c3e

15:13:05 tone-receiver 18AXX04 cid 0x2c3e

 

[kjrnec]

Have you tried busying out and releasing the station yet?

 

[olsoth]

kjrnec,

I have done that. No resolution. Here's what I've done so far:

* TTY out/in
* Busy/release
* Change port
* Perform trace
* Change out the phone
* List usage extension (no data to list)