User stuck in Great Plains?

[BAWVU]

What causes a user to get stuck in eEnterprise? I'm running 7.0......

One of my users has this issue almost daily.

 

[winthropdc]

A user will get "stuck" if they don't exit properly from Great Plains. Either Great Plains is crashing, or the user is terminating the application or the user's machine is crashing.

I would suggest identifying what happened just prior to the user getting "stuck".

David Musgrave [MSFT]
Senior Development Consultant
Escalation Engineer
MBS Support - Asia Pacific

Microsoft Business Solutions

http://www.microsoft.com/BusinessSolutions

Any views contained within are my personal views and
not necessarily Microsoft Business Solutions policy.
This posting is provided "AS IS" with no warranties,
and confers no rights.

 

[mathews1]

we also have same problem everyday. I suggest clean activity table everynight with maintainance procudure

-g

 

[VictoriaYudin]

For what it's worth - this is not normal behavior.

 

[BigBurcie]

I get this a lot, although since we are using GP over Citrix, there are more things that can fail or be killed.

I know that sometimes we have users that just get impatient and if their SmartList is taking more than 30 seconds, they give GP the 3 finger salute. As a result, their session just remains on the Citrix server grinding away until it finishes, then sits waiting for the user to reconnect. Then they start whining that they can't log in.

We also have a few issues with modules that contain customizations that aren't quite rock solid in the error handling department.

We also have an overnight process to clear dead sessions, since half of the time, the people forget they were logged in and just shut down for the night without logging out.

 

[winthropdc]

Before I joined Microsoft, I developed a tool that could help here.

On a Citrix or Terminal Server based system you can use the Inactivity Timeout feature of Omni Password to log inactive sessions out "nicely". This is assuming that no dialogs pop up when the system automatically mimics the user selecting File >> Exit from the menus.

Have look at

http://www.winthropdc.com

for more info.

David Musgrave [MSFT]
Senior Development Consultant
Escalation Engineer
MBS Support - Asia Pacific

Microsoft Business Solutions

http://www.microsoft.com/BusinessSolutions

Any views contained within are my personal views and
not necessarily Microsoft Business Solutions policy.
This posting is provided "AS IS" with no warranties,
and confers no rights.