User Shortcode ?

[Go1dFinger]

I have a Fax Machine and have setup User SC's for it so that you do not need to dial 9 before the number. They all work great except for dialing a 7 digit number with a leading 9 in the prefix (i.e. 946-5432).
When you dial 946-5432 from the Fax it automatically see's the System SC 9N and tries to route through ARS which then fails.

The User SC I am using is:
9xxxxxx
9Nsi5138675309
Dial
0

SW 4.1.9

Any help would be appreciated.

 

[amriddle01]

Just make it:
SC N
Tel no Nsi6138675309
Feat Dial
line 0

ACS - IP Office Implement

 

[amriddle01]

Sorry that should be 9N, make sure you take the 9 out of the dialed number, yours is currently 9Nsi5138675309 should be Nsi5138675309

ACS - IP Office Implement

 

[amriddle01]

I'm having an off day, leave the second 9 in.

ACS - IP Office Implement

 

[Go1dFinger]

Thanks for the response amriddle,

When I plugged in the User SC:

9N;
9Nsi5138675309
Dial
0

and then traced the User when she made the call (she called 9675309 it still matched Shortcode System, 9N which is setup as:

9N
N
Dial
50:Main

I just do not understand why it is ignoring the User SC and instead only seeing the System SC. Of course once it matches the System SC it goes incompatible and the call does not complete. Again I appreciate your time and suggestions, do you have any other idea as to whay this is happening?

 

[mattKnight]

9N;
9Nsi5138675309
Dial
0

The answer is probably the ;

She needs to dial 9675309 followed by #

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Go1dFinger]

Thanks mattKnight/amriddle you are both correct, ; was the issue.

Thanks again