user profile corrupted

[sebjenkins]

Windows 2000 Professional SP4
Office 2000 SP3

One of the users in my office decided to spring clean his Outlook folders (in a .pst) and deleted 5000 emails. He then tried to empty the Outlook deleted items folder and understandably it took ages and Outlook stopped responding. It would have been fine had the user just left it but they thought it had crashed and shut the PC off.
When they started teh PC up again and logged in, they are missing all their desktop items, favorites are empty, no My Documents on the desktop. Favorites folder is missing its icon and My Documents folder is actually empty.
When he opens up his email its o.k. as all his email was stored in a PST on a network drive but everything else seems like it has gone. Has the profile corrupted ?

Is it possible to recover or repair ? Does the NTUSER.dat file need repairing ?

Any help would be much appreciated !

 

[Mekkins]

Have you tried running a full scandisk on C? (By that I mean checking off "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors".) Sometimes that will work.

 

[wolluf]

Have you checked the actual profile on the machine he logged onto (ie, in Documents and Settings). You may find 2 profiles with his username - one with an extension. If you do, the one with extension will be new, due to corruption of other preventing windows using it. But you should be able to copy stuff from the old profile to the new.