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User name issue on 1416 display

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thephonelady

Vendor
Feb 27, 2004
481
US
Updated 2 user names for a customer and the name on the 1416 display would not change. If I call the user, the correct name shows and if they call me the correct name shows. Name was updated in both places. I unplugged and plugged the phone in, power cycled the control unit and the name on the phones display will not update. IP500V2 running 7.0(12)
Maybe a firmware issue? Weird!!
 
Did you try to disable the name display on phone
Test it to see if it stops showing the name.
Then re-enable it again
See it it shows correct name
 
I would blow away the whole user. Save the config and rebuild it. Hard to say what goofy information can get stuck.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
 
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