User mailbox resources has reached the limit

[stevenriz]

Hi everyone. We have one user that has reached the 2gb limit I put on her mailbox. Since she reached that limit, I sat with her to move as much as possible out of her inbox into a personal folder we setup. We moved literally thousands of messages many with attachments. The personal folder we setup has grown to over a gig so I know we moved a lot. The issue I have now is the resources on the Exchange server manager still shows she is at her limit as well as the outlook file in her documents and settings area on her outlook 2003 client. What gives? Does the scheduled reclaim process need to run before that number decreases? I have it scheduled to run each night. I am curious. For the time being, I had to shut off the limit just so she can do her work...
Thanks!!
Steve

 

[stevenriz]

ok this is nuts. Now as soon as I removed the limit on her mailbox, the resources jumped to over 2.4gb!! geesh! I went through her mailbox and there certainly isn't that much in her inbox whatsoever... Thanks!
Steve

 

[dennisbbb]

Configure pst to download all email, then from the MS Exchange Administrator, do a Clean Mailbox for "delete immediately". That should give her a clean slate.

 

[stevenriz]

Sounds promising. I don't see any options close to delete immediately. Would I just delete the user and recreate then move the data back to the new mailbox?

 

[dennisbbb]

Lower right corner of the "Clean Mailbox" dialog box, in the "Action" section, you shouls see "Delete items immediately". Afterward, reload MS Exchange Administrator, and check mailbox status, you should notice "number of items" or "size" of the user go down to 0. Priv.edb will remain bloated with white space, unless you do a compact.

 

[zbnet]

Mailbox Resources has a long-standing bug, in that it doesn't display the size of >2GB mailboxes correctly.

 

[izatech]

I'm hoping you can help me out dennisbbb.

you mentioned in your post

Configure pst to download all email, then from the MS Exchange Administrator, do a Clean Mailbox for "delete immediately". That should give her a clean slate."

Could you walk me through how to setup the pst to download all email?

that would be really helpfull.. Our users are using outlook 2000, 2002 & 2003.

thanks

 

[dennisbbb]

izatech:

You can configure a Personal Folder (pst file) to hold email in Outlook.

Since there are many little steps in Outlook to do this, I would suggest you read up on the help section in Outlook. I do not want to lead you to a point where your addressbook and calendar all going to the wrong default.