User gets "denied in admin" when trying to dial out

[sidroski]

Set up phones the same way I thought one cannot dial 9 to go out a PRI. Gets "denied in admin" as soon as she hits a 9. Her prime line is I/C like the rest and her COS is the same.

 

[hall5942]

Her line pool access needs to be the same as everyone eles

 

[sidroski]

Hall
She is set up to go out the same line pool. It is a new system (two weeks) and then some more people moved in. I don't know if they bought enough ports,its has one open port for digital and none for analog. Not sure where to look for that though.

 

[cook1082]

Its in the set programing line access/line assingment/line pool-ADD-Pri a

 

[hall5942]

If it is a BCM 50 then and a port issue it will say keycode required when you lift the handset. If it is a 200/400 and you are connected to a digital port then you are fine.
Getting that error it is not a restriction problem, check under Sets-->Active Sets-->under line assignment tab-->Line Pool Access.

What system and what version are you on.

 

[sidroski]

Thanks for the info guys. Everything was pointed ok, so I just had to do the old standby - delete and rebuild. Worked ok but has me worried about this on a new system.

 

[acewarlock]

How do you Delete and Rebuild a phone in a BCM??????

Why change the engine if all you need is to change the spark plugs.

 

[sidroski]

I deleted the DID and then put it on another port. Then I refreshed, and put it back on that port (remotely). Closest thing I could call it was deleting. Don't ask me but it worked after having a BCM trained tech look at it and say it was programmed correctly originally but wouldn't work. That was the second BCM I had seen and the first I programmed.
Call it what you want but they are working. Kind of like your engine/sparkplug analogy.

Thanks for the replies.