User cant pick up calls without pressing line button 1

[aw.ward]

First off, I've been using tek-tips for a while and you guys have all saved my bacon repeatedly over the years, so thanks!!

Onto my issue, we recently moved a secretarial user who answers multiple lines MARPed elsewhere on her 3904, which shouldn't have had any effect at all on their answering preferences. however now they say they have to press the line button in order to answer any incoming calls that they didnt have to before. They can get dialtone automatically when they pick the receiver up however. The following is the set programming, have I gone wrong somewhere? (I had to delete the names on the lines in order to put it here...)


TN 44 0 9 4
DATE
PAGE
DES

DES 300B
TN 044 0 09 04
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
DBA 1
MRT
ERL 2101
FDN 46000
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 46000
LHK 0
LPK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 49463 0 MARP
CPND
NAME *
XPLN 13
DISPLAY_FMT FIRST,LAST
01 XMWK 46000 8644222
02 SCN 8644333 8
CPND
NAME *
XPLN 18
DISPLAY_FMT FIRST,LAST
03 SCR 8644222 8
CPND
NAME *
XPLN 15
DISPLAY_FMT FIRST,LAST
04 SCN 8644111 8
CPND
NAME *
XPLN 15
DISPLAY_FMT FIRST,LAST
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24
25
26
27 CLT
28 RLT
29
30
31
32 SCN 47027 0
CPND
NAME *
XPLN 13
DISPLAY_FMT FIRST,LAST
33 SCN 49092 0
CPND
NAME *
XPLN 13
DISPLAY_FMT FIRST,LAST
34 SCN 46843 0
CPND
NAME *
XPLN 14
DISPLAY_FMT FIRST,LAST
35 SCN 47103 0
CPND
NAME *
XPLN 14
DISPLAY_FMT FIRST,LAST
36 SCN 49729 0
CPND
NAME *
XPLN 13
DISPLAY_FMT FIRST,LAST
37 ADL 16
38 ADL 16
39 ADL 16
40 ADL 16
41 ADL 16
42 ADL 16
43 ADL 16
44 ADL 16
45 ADL 16
46 ADL 16
47 ADL 16
48 ADL 16
49 ADL 16
50 ADL 16
51 ADL 16
52 ADL 16
53 ADL 16
54 ADL 16
55 ADL 16
DATE 2 OCT 2018

Thanks for any assistance, I wasn't sure how to word this question on the forums... You all rock!

 

[bignose21]

LPK 4" is what I think you are looking for

 

[aw.ward]

....... I dont have words for how I missed that. Thanks bignose. Tek-Tips, saving my clueless ass once again. Cheers!!

 

[bignose21]

Look at the feature "Automatic Line Selection"

Automatic Line Selection allows manual or automatic selection of incoming and outgoing lines for a
given Meridian 1 proprietary telephone on a Class of Service basis. When a user lifts the handset,
the telephone automatically selects a preferred line according to its priority. The line preferences are
as follows, listed in order of selection priority:
• Manual Line Selection
The user manually selects the DN to be used before going off-hook. Dial tone is returned if the
line is idle. If the line is ringing, the call is answered and connected to the speaker of the
telephone or Handsfree unit.
• Incoming Ringing Line Selection
With Incoming Ringing Line Selection enabled, when the user goes off-hook, the telephone
automatically scans the DN keys (without the user first manually selecting a DN key). If a line
on the telephone is ringing, it is selected and the call is answered.
• Incoming Non-Ringing Line Selection
With Incoming Non-Ringing Line Selection enabled, when the user goes off-hook, the
telephone scans the DN lines and answers any unanswered incoming calls that appear but do
not ring at that telephone.
• Outgoing Line Selection
With Outgoing Line Selection enabled, when the user goes off-hook, the telephone scans the
DN keys for an idle line. If a line is idle, it is selected and dial tone is returned.
• Prime Line Selection
When the handset is lifted, the system processes any manual, incoming, or outgoing line
selections. If no line is selected by one of these modes, a designated Prime Line (the DN on
key 0) is selected.


CLS
(IRD) IRA (Deny) allow incoming ringing line preference.
(NID) NIA (Deny) allow incoming non-ringing line preference.
(OLD) OLA (Deny) allow outgoing line preference.

LPK xx Specify the last key to be scanned for line preference (such as
0-7, 10-17, 20-27).
Prompted only if CLS = IRA, NIA, or OLA.
Note:
A value of 0 (zero) for LPK disables this feature.