Kim the Pasta Thief
IS-IT--Management
We're having a strange issue that just cropped up today. A user that's normally always logged in to their phone was logged out today and prompting for the extension and password. When I tried to supply them, it would just say there was an authentication error, and go back to the prompt. I reset them on the IP Office Manager to be sure, and it still wouldn't accept them.
However, if I logged in as me, and then went to Features > Phone User and logged in as them using the same credentials supplied above, that worked fine.
Unfortunately, when I went back to my own desk, it obviously showed that I'd been knocked off. That was expected. But when I tried to log back in, it knocked them off their phone again. If they clicked "Continue" to take back the login, their phone went back to their user and knocked me off.
Any idea how to get back to being able to login directly as them so I can get my phone back? I actually kind of don't mind not having my phone active, but I expect my employer would prefer I have it on.
(Jokes aside, mostly I'm wondering why logging in as them doesn't work but logging in as me does, and why THEN logging in as them suddenly works.)
This is on Avaya IP Office 11.1.2.4.0 build 18.
However, if I logged in as me, and then went to Features > Phone User and logged in as them using the same credentials supplied above, that worked fine.
Unfortunately, when I went back to my own desk, it obviously showed that I'd been knocked off. That was expected. But when I tried to log back in, it knocked them off their phone again. If they clicked "Continue" to take back the login, their phone went back to their user and knocked me off.
Any idea how to get back to being able to login directly as them so I can get my phone back? I actually kind of don't mind not having my phone active, but I expect my employer would prefer I have it on.
(Jokes aside, mostly I'm wondering why logging in as them doesn't work but logging in as me does, and why THEN logging in as them suddenly works.)
This is on Avaya IP Office 11.1.2.4.0 build 18.