Use the integrated ATA for FAX on a CICS with Call Pilot AA?

[chirkware]

It is my understanding that the CICS has an integrated ATA which can be used for a FAX when calls are setup to go to the built-in auto attendant (at least I think this is right...I've never done it).

We have a CICS (7.x) with a Call Pilot 100. CICS as configured is 8x16, with extensions 221-236.

I have been asked to have all lines answered by the Call Pilot's AA with the FAX machine connected to an ATA and the Call Pilot forwarding faxes to the ATA. (I know, I know, bad idea, I'd much rather keep the FAX line separate, but I don't write the checks.)

Can I do this using the integrated ATA, or will I need an external ATA since I am using a Call Pilot?

If I can use it, what is it's default three digit extension? I'm guessing 237 (or would it be 245 to allow for the 8 ext expansion?).


Any compelling technical arguments for why NOT to do this, if it can be done?

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I'd rather learn from other peoples mistakes than have them learn from mine!

 

[Dasheen]

The ATA is what ever ext is programmed on port 117.

 

[RikRodgers]

Reasons not to do it? Once a fax starts sending to you, and your AA answers, the sending fax starts generating CNG tones. If the call isn't answered by your fax, if your fax is in use, it'll generate a send error on the distant fax. Irritating.

If you're just trying to put their fax line on the system to use as an additional outbound trunk, then program that line to only ring at the ATA and go for it. Issue there, though, with CLID, when people get a call, they're most likely to call back on that same number. (and get your fax)

If you really want to split it out, use a Stick.

 

[DurhamITTech]

Q? I sthe Fax line in The Equiv. Group to the Main Line? OR is it Dedicated? and they just want use the dedicated fax line as an extra line out?
(Yes, Ext 237 is the default DN on the CICS, Port 117) However,the best solution is to Use "The Stick" module for the 1 shared fax/ KSU number IF THE LINEis a prt of The Equiv Group( pick line 4 or 5 ). Install The Stick before the KSU, let the stick answer the incoming call after 2 rings and if CNG tones is detected, the Auto fax calls will go to fax ASAP, or no CNG tones, it will send Voice Calls to KSU for the AA to answer. The Stick company also comes with a technical staff to help you in the programming. Remember Line 4 or 5, If you use line lower ( line 7-8) than that and you Pool lines, you will have problems of staff complaints of a open line with no dialtone because the fax will be in use. Perhaps even take that assign fax/AA line out of the pool group A if sets programmed as single line access. Good Luck